About Essence Healthcare

A Local Healthcare Leader

About Essence Healthcare VideoAs a St. Louis-based company, we take tremendous pride in serving our friends and neighbors each and every day. Our unique approach to Medicare insurance has helped us become the largest Medicare plan in the area and achieve national recognition as a leader in improving the cost and quality of care for people with Medicare. Most importantly, it has earned us the trust of over 60,000 people in our community and the distinct privilege of helping them live happier and healthier lives.

A Proven Commitment to Quality

commitment to quality Each year, CMS, the government agency that oversees Medicare, rates how well our Medicare Advantage plans perform in many different categories. Ratings are based on surveys of current health plan members, information collected from doctors, information submitted by health plans and results from monitoring activities. Once the results are tabulated, CMS issues a rating of each Medicare plan based on a scale of 1 to 5 Stars (5 Stars being the best). This rating system is very helpful because it gives people with Medicare an unbiased view of the quality of each Medicare plan. Essence Healthcare has been consistently rated one of the highest quality plans in the nation and has had an overall plan rating of 4.5 Stars or higher for 5 years straight.* Our consistently high ratings reflect our daily commitment to delivering the best possible healthcare experience to our valued members. Essence Healthcare has been recognized by U.S. News & World Report 2017 Best Medicare Plans as one of the highest-rated plans in Missouri¹ and Illinois².

Service the Way it Should Be

service-icon Many people join Essence for the great benefits, and stay with us year after year because of our great customer service. You may never need to call us, but if you ever do, you will immediately notice a difference. If you ever have an issue or question, your call will be promptly answered by one of our local and friendly plan representatives. With Essence, there are no complicated phone trees to navigate, endless buttons to push, or constant transferring around to get an answer.

Supporting You and Your Doctors

supporting-you-and-your-doctors-icon At Essence, we work cooperatively and closely with your doctors and give them tools, information and support that affords them more time to work with you, help you stay healthy and coordinate your care if you are ever sick or injured. How we work with your doctors is unique to Essence, and is one of the many reasons our members stay with us year after year. It isn’t the typical approach for many health insurance companies, but we think it should be.